iOrder - Trade Policies

iOrder supports the following trade policy options:

1. Auto-generated ‘Trade’ policies
2. Custom Policy URLs
3. Custom Policy FILEs

This is the default option for customers who do not have their own ‘trade’ policies, but want to use eWay or Stripe online payment gateways.

The auto-generated ‘Trade’ policies use the default iOrder policies template, which includes the following generic ‘trade’ policies:

1. Privacy Policy
2. Security Policy
3. Delivery Policy
4. Refund & Return Policy
5. The auto-generated ‘Trade’ policies meets the minimum requirements set by eWay and Stripe to use their online payment gateways
6. If the auto-generated ‘Trade’ policies are to be used, it needs to be put in writing to the customer that they read the auto-generated ‘Trade’ policies so they understand what it states and their obligations under it.
7. If a customers does not want to use the auto-generated ‘Trade’ policies, but would like to use eWay or Stripe online payment gateways, the customer will need to provide their own policies – this can be via a URL to the custom policies, or by sending Helpdesk the custom policy PDF files that will be uploaded for use in iOrder.

Allows the following policy URLs to be set per company or per store:

1. onlinePolicyUrl
2. onlinePolicyRefundUrl
3. onlineNutritionUrl

Allows the following policy FILEs to be set per company or per store (files must be stored in the DOC folder) :

1. onlinePolicyFile
2. onlinePolicyRefundFile
3. onlineNutritionFile

How the custom policies are configured depends on the POS system being used: Store-based iPOS/iPizza/iCafe system

1. Company-wide policies:
   1. POS back office → iOrder → ‘Company iOrder Configuration’
   2. Edit the appropriate option under ‘iOrder Policies & Information’
2. Site specific:
   1. Open /local/iorder.inc
   2. Add to appropriate option at the end of the '[ONLINEORDERING] section

Cloud-based iPOS/iPizza/iCafe system

1. Company-wide policies:
   1. Edit /custom/iorder/constants.inc
   2. Find the existing option under the ‘[ONLINEORDERING] section
   3. Set it as needed
2. Site specific:
   1. Cloud Warehouse back office → iOrder → ‘CSite iOrder Configuration’
   2. Add the appropriate option to the ‘site JSON’
   3. Check the JSON is valid using jsonlint.com before saving