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The online status is determined if your store POS is online and accessible from the iOrder platform.
If the iOrder platform can communicate with the store POS, the current store settings used in iOrder will be requested by the iOrder platform. Once the current store settings have been successfully returned to the iOrder platform, the store is determined to be online accessible and the trading hours and delivery boundaries are then requested.
If the iOrder platform CANNOT communicate with the store POS, the store is determined to be offline and will remain offline until the next successful status check. If the store is determined to be offline, appropriate steps will need to be taken to ensure internet is working at your store and the store can be accessed remotely.
Please refer to Internet Troubleshooting for steps that can assist with resolving internet and remote access problems.