Differences

This shows you the differences between two versions of the page.

customer_portal:site_hardware_configuration:cloudpos_requirements [2019/08/20 02:08] leslie [Printing]		customer_portal:site_hardware_configuration:cloudpos_requirements [2023/09/20 00:43] (current)
Both sides previous revision Previous revision Next revision		Previous revision
Line 1:		Line 1:
-	====== iWash CloudPOS Requirements ======	+	====== iWash CloudPOS Hardware Requirements ======
-		+	===== Client Devices =====
-		+
-	By moving the POS Server to the "cloud", hardware costs associated with buying a computer to use as a dedicated local POS server is reduced to $0, leaving only the costs for mobile POS clients and hardware needed for local printing.	+
-		+
-	The CloudPOS still provides a personalised POS Server, albeit in the "cloud", which does all of the work. It functions in much the same way as a local POS Server, recording sales, tracking labour, and reporting on both.	+
-		+
-		+
-	===== Client =====	+

	A Client "device" connects to the CloudPOS and displays the POS for use by operators.\\		A Client "device" connects to the CloudPOS and displays the POS for use by operators.\\
	\\		\\
-	Each device must be configured for access and must use a secure token for authentication, without which, CloudPOS access is unavailable.	+	Each device must be AUTHORISED for access and must use a secure token for authentication, without which, CloudPOS access is unavailable. you can use the following guide to AUTHORISE your devices: http://wiki.imagatec.com.au/doku.php?id=customer_portal:guides:cloud_pos_setup

-	The "Pocket POS" option is best utilised by driveway and wash staff, providing an interface that is designed for efficiently adding washes and tracking wash services through to completion. This is better suited for mobile devices, such as mobile phones, small tablets and ipods.	+	The "Pocket POS" option is best utilised by driveway and wash staff, providing an interface that is designed for efficiently adding washes and tracking wash services through to completion. This is suited for mobile devices, such as mobile phones.

-	The "Wash POS" option is best utilised by cafe and retail staff, providing an interface that is designed for cash sales and wash payments. This is better suited for larger devices, such as medium-to-large tablets and POS terminals.	+	The "Wash POS" option is best utilised by cafe and retail staff, providing an interface that is designed for cash sales and wash payments. This is better suited for larger devices, such as tablets and POS terminals.
-		+
-	Note: While tablets work well with CloudPOS, please keep in mind that retail POS terminals are more robust and are specifically designed for retail environments, have built in features that allow direct connectivity to POS hardware, such as cash drawers.	+

	Recommended client devices:\\		Recommended client devices:\\
	* Apple iPad		* Apple iPad
-	* Apple iPOD
	* Apple iPhone		* Apple iPhone
	* Samsung Galaxy Tab		* Samsung Galaxy Tab
	* Samsung Galaxy Phone		* Samsung Galaxy Phone
-
-	Known working client devices:\\
-	* Samsung Galaxy Tab
-	* Samsung Galaxy Phone
-	* Selected Android phones and tablets*

	Minimum POS terminal requirements:\\		Minimum POS terminal requirements:\\
Line 37:		Line 22:
	* Internet Explorer 10.0 (or above)		* Internet Explorer 10.0 (or above)
	* Wired network connection		* Wired network connection
-	* VNC for remote support (TightVNC or RealVNC)	+	* Teamviewer for remote support


Line 45:		Line 30:
	===== Printing =====		===== Printing =====

-	When using CloudPOS, because there is no local POS Server, specific printing hardware and network configuration is required for local printing to work.

-	==== Printer ====
-	If you already own an Epson docket printer with an ethernet interface, local printing support is as easy as adding an Imagatec PiPOS Print Server to your local network. The PiPOS Print Server is provided pre-configured to send prints from your client device to your printer.

-	If you own an Epson docket printer but it does not have an ethernet interface, contact Imagatec to see if an ethernet interface is available for your Epson printer model. If one is, then as above, an Imagatec PiPOS Print Server will add support for local printing.	+	==== Printer Requirements ====
		+	To print from your Cloud POS system you will need a printer with an Ethernet Interface.

-	If you do not own a docket printer, or an ethernet interface is not available for your Epson printer model, then the following options are available:	+	To use an Ethernet printer you will need to have a fixed local area network in place for it to connect to.

-	* Epson TM-82II-i printer
-	* includes ethernet interface
-	* includes built-in print server
-	* no need for a separate Imagatec PiPOS Print Server
-	* requires fixed local area network connection
-	* sold by Imagatec
-	* includes free technical support available from Imagatec Helpdesk
-	* Epson TM82 ethernet printer
-	* 2 year warranty
-	* includes ethernet interface
-	* does not include built-in print server
-	* requires a separate Imagatec PiPOS Print Server
-	* requires fixed local area network connection
-	* sold by Imagatec
-	* includes free technical support available from Imagatec Helpdesk
-	* Epson TM88 ethernet printer
-	* 4 year warranty
-	* includes ethernet interface
-	* does not include built-in print server
-	* requires a separate Imagatec PiPOS Print Server
-	* requires fixed local area network connection
-	* sold by Imagatec
-	* includes free technical support available from Imagatec Helpdesk
-	* Star TSP650II bluetooth printer
-	* 3 year warranty
-	* uses a bluetooth interface
-	* connects directly to select Apple mobile phones and Apple iPads
-	* only works with the single mobile phone or iPad it is paired to
-	* no need for a separate Imagatec PiPOS Print Server
-	* NOT sold by Imagatec
-	* must be purchased from, and supported by, a 3rd-party retailer

-	==== Imagatec PiPOS Print Server ====	+	==== Compatible Printers ====
-	Imagatec's PiPOS Print Server was developed to allow customers to continue to use existing Epson ethernet printers. Limiting the need to purchase new printers when moving to the iWash CloudPOS.	+	* Epson TM-82II-i Ethernet Printer

-	It gets connected directly to the modem at the store, and communicates between the client and the printer at the store.	+	* Epson TM82 Ethernet Printer****

-	A single PiPOS Print Server is all that is needed per site, and can communicate with any number of receipt and docket printers at the store, allowing customisation of where a docket or receipt should be printed.	+	* Epson TM88 Ethernet Printer****

-	When the print button is clicked on the client, the PiPOS Print Server tells the correct printer what to print.	+	* Star TSP650II bluetooth printer****
		+	* Only works with the single mobile phone or iPad it is paired to
		+	* Requires the Star Bluetooth mobile App
		+	* Will only work with Pocket POS, does not work with Wash POS
		+	* NOT sold by Imagatec
		+	* Must be purchased from, and supported by, a 3rd-party retailer


-	==== Bluetooth vs Ethernet Docket Printer ====	+	==== Imagatec PiPOS Print Server ====
-	The biggest differences between bluetooth and ethernet docket printers comes down to two things:	+	Imagatec's PiPOS Print Server is required to be able to print from your Cloud POS.
-	- How many clients will need to print	+
-	- Do you have access to a local network connection with Internet access	+

-	If you have more than 1 client device that needs to print to the docket printer, then Bluetooth is not for you, as a bluetooth printer will only work with the single mobile phone or iPad it is paired to.	+	It needs to be connected directly to your modem/internet gateway via ethernet.
-		+
-	On the flip side, if you do not have access to a local network connection with Internet access at your store, then you will need to use a Bluetooth printer, and if you have more than 1 client device that needs to print to the docket printer, you will need to purchase a bluetooth docket printer for each client device.	+

		+	When the print button is clicked on the client, the PiPOS Print Server tells the correct printer what to print.

-	==== Network Configuration ====
-	To be able to print to a ethernet docket printer, a local network connection with Internet access is required and the client and the printer (and if used, the PiPOS Print Server) must all be connected to this local network.

-	For a site that has driveway staff to greet customers, setup the wash, and print a wash docket, an external wireless access point is recommended, as it will provide better wireless network coverage and allow outside CloudPOS clients to easily connect back to the local network connection.

-	If driveway staff do not print anything, and all dockets and receipts will be printed from a client device or client terminal inside the store, the outside clients can connect directly to the iWash CloudPOS using their mobile data (3G/4G), and the client device or client terminal inside the store can connect to the store's modem.

-	Please note: Network cabling is not a service provided by Imagatec and will need to be sought from a licenced cabler or electrician in your area.	+	*****Please note: Network cabling is not a service provided by Imagatec and will need to be sought from a licenced cabler or electrician in your area.*

Differences

Page tools