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customer_portal:manuals:other:email:start [2016/04/21 04:51] aidanh |
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| - | ====== Outlook Email Settings Procedure ====== | ||
| - | |||
| - | If the Internet Service Provider _IS_ Optus, Telstra, iiNet or Internode: | ||
| - | * Incoming Server (POP3) Port: 15110\\ | ||
| - | * Unordered List ItemOutgoing Server (SMTP) Port: 15925\\ | ||
| - | |||
| - | If the Internet Service Provider _IS NOT_ Optus, Telstra, iiNet or Internode: | ||
| - | * Incoming Server (POP3) Port: 110\\ | ||
| - | * Outgoing Server (SMTP) Port: 25\\ | ||
| - | |||
| - | **IMPORTANT: | ||
| - | |||
| - | ====Outlook Express==== | ||
| - | - Open **Tools** drop-down menu\\ | ||
| - | - Select **Accounts...** from drop-down menu\\ | ||
| - | - Select **Mail** tab\\ | ||
| - | - Ordered List ItemSelect your email account and click **Properties**\\ | ||
| - | - Open **Servers** tab\\ | ||
| - | - Make sure the **Log on using Secure Password Authentication** is __NOT__ ticked\\ | ||
| - | - Make sure the **My server requires authentication** __IS__ ticked (under Outgoing Mail Server)\\ | ||
| - | - Open **Settings...** (next to My server requires authentication)\\ | ||
| - | - Make sure **Use same settings as my incoming mail server** is selected\\ | ||
| - | - Click **OK** (to close Outgoing Mail Server settings)\\ | ||
| - | - Select **Advanced** tab\\ | ||
| - | - Make sure both the **This server requires an encrypted connection (SSL)** tick-boxes are __NOT__ ticked\\ | ||
| - | - Click **OK** (it will apply the changes and close the Account Properties window) | ||
| - | |||
| - | ====Outlook 2007==== | ||
| - | - Open **Tools** drop-down menu | ||
| - | - Select **E-mail Accounts...** from drop-down menu | ||
| - | - Select **View or change existing e-mail accounts** and click **Next >** | ||
| - | - Select your email account and click **Change...** | ||
| - | - Make sure the **Log on using Secure Password Authentication (SPA)** is __NOT__ ticked | ||
| - | - Open **More Settings ...** | ||
| - | - Select **Outgoing Server** tab | ||
| - | - Make sure the **My outgoing server (SMTP) requires authentication** __IS__ ticked, and **Use same settings as my incoming mail server** is selected\\ | ||
| - | - Select **Advanced** tab | ||
| - | - Make sure both the **This server requires an encrypted connection (SSL)** tick-boxes are __NOT__ ticked | ||
| - | - Click **OK** (to close More Settings ... window) | ||
| - | - Click **Next >** and then click **Finish** (to close the E-mail Accounts window) | ||
| - | |||
| - | |||
| - | ====Outlook 2013==== | ||
| - | - When you first open Outlook, it will provide a " | ||
| - | - The next screen will ask "Do you want to set up Outlook to connect to an email account?" | ||
| - | - On the Auto Account Setup menu, select the option for Manual setup or additional server types, then click Next. | ||
| - | - On the Choose Service menu, click the POP or IMAP option then click the Next button. | ||
| - | - You will then see the POP and IMAP Account Settings menu, fill in the fields. | ||
| - | - Enter the following settings: | ||
| - | * a. Your Name: Name of store | ||
| - | * b. Email Address: Store email address | ||
| - | * c. Account Type: POP3 | ||
| - | * d. Incoming mail server: as provided by Imagatec | ||
| - | * e. Outgoing mail server (SMTP): as provided by Imagatec | ||
| - | * f. User Name: as provided by Imagatec | ||
| - | * g. Password: | ||
| - | * h. Remember password: Yes | ||
| - | * i. Require logon using Secure Password Authentication: | ||
| - | - Click the More Settings button. | ||
| - | - Click the Outgoing Server tab. | ||
| - | * a. Select "My outgoing server (SMTP) requires authentication" | ||
| - | * b. Select "Use same settings as my incoming mail server" | ||
| - | - Click the Advanced tab. | ||
| - | - Enter the following settings: | ||
| - | * Incoming Server (POP3): 15110 | ||
| - | * i. This server requires an encrypted connection (SSL): No | ||
| - | * Outgoing Server (SMTP): 15925 | ||
| - | * i. Use the following type of encrypted connection: None | ||
| - | * Server Timeout: 3 minutes | ||
| - | * Delivery | ||
| - | * i. Select Leave a copy of message on the server | ||
| - | * ii. __DO NOT__ select options to remove from server | ||
| - | - Click the OK button. | ||
| - | - Click the Next button, Outlook will test the account settings. | ||
| - | - You will see two tests: | ||
| - | - When they are complete, click the Close button. | ||
| - | - You will now see a message stating everything is set/ | ||