Differences

This shows you the differences between two versions of the page.

customer_portal:manuals:iwash:sms_campaigns [2024/07/10 00:57] aaronm [SMS Campaign Quick Guide]		customer_portal:manuals:iwash:sms_campaigns [2024/07/10 01:34] (current) aaronm [Now that we’ve created a message, we can set up the parameters for the Marketing Campaign!]
Both sides previous revision Previous revision Next revision		Previous revision
Line 10:		Line 10:

	1. In the Marketing section of the Back Office, press “Create SMS Template”		1. In the Marketing section of the Back Office, press “Create SMS Template”
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign1.jpg}}
	2. Give the SMS a name and type in your message – ensure “Template” and “Active” are ticked.		2. Give the SMS a name and type in your message – ensure “Template” and “Active” are ticked.
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign2.jpg}}
	3. Press the “save” button in the top-right of the page		3. Press the “save” button in the top-right of the page
-		+	\\
-		+	\\
-	Now that we’ve created a message, we can set up the parameters for the Marketing Campaign!	+	==Now that we’ve created a message, we can set up the parameters for the Marketing Campaign!==

	4. Go back into the Marketing section and select “SMS Wizard”. Choose your SMS template you’d like to publish		4. Go back into the Marketing section and select “SMS Wizard”. Choose your SMS template you’d like to publish
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign3.jpg}}
	5. Select the parameters for your campaign and press NEXT		5. Select the parameters for your campaign and press NEXT
-	a. You can select a Group from the column on the right, and the SMS will only be sent to customers of sites in that group	+	*a. You can select a Group from the column on the right, and the SMS will only be sent to customers of sites in that group
-	b. Alternatively, if you select a Site, the SMS campaign will only be sent out to customers of that site	+	*b. Alternatively, if you select a Site, the SMS campaign will only be sent out to customers of that site
-	c. Offer Start Date is the date the offer starts – this is for reporting purposes in the case that a limited-time promotion is being advertised	+	*c. Offer Start Date is the date the offer starts – this is for reporting purposes in the case that a limited-time promotion is being advertised
-	d. Offer End Date is the date the offer ends – this is also for reporting purposes	+	*d. Offer End Date is the date the offer ends – this is also for reporting purposes
-	e. The first option is to send the SMS to customers that have/have not purchased a given product (or any product) BEFORE or AFTER a given date	+	*e. The first option is to send the SMS to customers that have/have not purchased a given product (or any product) BEFORE or AFTER a given date
-	f. The second option is to send the SMS to customers that have/have not purchased a given product (or any product) in the last [ ] days	+	*f. The second option is to send the SMS to customers that have/have not purchased a given product (or any product) in the last [ ] days
-	g. The third option is to send the SMS to customers that have/have not visited in the last [ ] days	+	*g. The third option is to send the SMS to customers that have/have not visited in the last [ ] days
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign4.png}}
	6. Select the “Send Date” (when the message will be sent out) and click “Submit”. Please note that SMS’s are sent out at 10:05 EAST: to make sure the campaign is sent out on time, it’s recommended that you set it up at least a day in advance.		6. Select the “Send Date” (when the message will be sent out) and click “Submit”. Please note that SMS’s are sent out at 10:05 EAST: to make sure the campaign is sent out on time, it’s recommended that you set it up at least a day in advance.
-	a. Please note that the estimated figures provided on this page are only approximations – actual numbers may vary.	+	*a. Please note that the estimated figures provided on this page are only approximations – actual numbers may vary.
-	b. The Preview List will provide a list of customers that will receive the SMS	+	*b. The Preview List will provide a list of customers that will receive the SMS
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign5.jpg}}

	7. You can verify that the campaign has been saved using the “Browse Campaigns” report:		7. You can verify that the campaign has been saved using the “Browse Campaigns” report:
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign6.jpg}}

	Once the campaign has been published, you can monitor the campaigns using the highlighted reports:		Once the campaign has been published, you can monitor the campaigns using the highlighted reports:
-		+	{{ customer_portal:manuals:iwash:sms_campaigns:campaign7.jpg}}
	Please note that the Campaign Summary report will only work if there is a product linked to the campaign – this can be useful to measure the campaign’s success if it is marketing a particular product. If you’d like to do this, please contact Imagatec at help@imagatec.com.au and we will link the product for you.		Please note that the Campaign Summary report will only work if there is a product linked to the campaign – this can be useful to measure the campaign’s success if it is marketing a particular product. If you’d like to do this, please contact Imagatec at help@imagatec.com.au and we will link the product for you.

Differences

Page tools