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customer_portal:manuals:iorder:iorder_panel:site_iorder_table_configuration [2020/07/16 06:12] leslie created		customer_portal:manuals:iorder:iorder_panel:site_iorder_table_configuration [2023/09/20 00:50] (current)
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-	======= iOrder - @TABLE Configuration =======	+	======= iOrder @TABLE Configuration =======
		+	\\
	=====Introduction=====		=====Introduction=====
-	The Site iOrder Configuration is available from the [[customer_portal:manuals:iorder:iorder_panel\|iOrder - Management Panel]] and allows configuration of the store's iOrder service.\\	+	The @TABLE Configuration panel allows configuration of the @TABLE 'Store Device' table-order service.
-	From setting whether orders from iOrder should 'print on save', to turning on/off the Store's supported iOrder Modes, this is where the store-based iOrder settings are made.	+	\\
		+	\\

	=====Usage=====		=====Usage=====
-	The Site iOrder Configuration panel includes section headings that allow store owners and authorised managers to quickly identify where matching configuration options are located:\\	+	The @TABLE Configuration panel includes section headings that allow store owners and authorised managers to quickly identify where matching configuration options are located:\\
-	{{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_004.jpg?400\|}}	+	{{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_007.jpg?400\|}}

	Note: If the store is a part of a Franchise that enforces company-wide business rules, the Site iOrder Configuration panel will open in 'Limited Access Mode', and some of the settings will be greyed-out and cannot be changed. Imagatec Helpdesk will not be able to change any of the grey-ed out settings without written (emailed) approval from a 'Head Office' representative listed in Imagatec Helpdesk's records for the Franchise.		Note: If the store is a part of a Franchise that enforces company-wide business rules, the Site iOrder Configuration panel will open in 'Limited Access Mode', and some of the settings will be greyed-out and cannot be changed. Imagatec Helpdesk will not be able to change any of the grey-ed out settings without written (emailed) approval from a 'Head Office' representative listed in Imagatec Helpdesk's records for the Franchise.
-		+	\\
-		+	\\
-	====Supported iOrder Modes====	+
-	*Provides access configuration options for the the stores (and Companies) iOrder service:**	+
-	* iOrder @ONLINE - allows the @ONLINE iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @Online online ordering will be disabled and unavailable to customers.	+
-	* iOrder @BYO - allows the @BYO iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @BYO 'Bring Your Own Device' table-order service will be disabled and unavailable to customers.	+
-	* iOrder @TABLE - allows the @TABLE iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @TABLE 'Store Device' table-order service will be disabled and unavailable to customers.	+
-	* iOrder @KIOSK - allows the @KIOSK iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @KIOSK 'Store Kiosk' stand-alone Kiosk order service will be disabled and unavailable to customers.	+
-		+
-		+
-	====iOrder Trading Hours Overrides====	+
-	Allows a store owner or authorised manager to override the iOrder 'start' and 'end' times:	+
-	* Trading Hours Method - used to set what method will be used for configuring the store's iOrder Trading Hours:	+
-	* Default Trading Hours - iOrder will use the default 'Start' and 'End' times configured under the 'Default Trading Hours'	+
-	* Trading Hours Tool - the store's iOrder service will use the trading hours configured in the 'Trading Hours Tool'. Note: If the store uses an Imagatec iWarehouse, the 'Trading Hours Tool' can be found under the iOrder Management Panel in the iWarehouse, otherwise it can be found in the iPOS iOrder Management Panel.	+
-	* Default Trading Hours - this allows the store owner or an authroised manager to set the 'Start' and 'End' times for the store's iOrder service. These times are NOT the stores trading hours and should be set to the earliest and latest times an order can be provided to a customer when ordered for pickup (or delivery if offered).	+
-	* Start iOrder Trade - this option will override the currently set trading hours and 'turn on' the iOrder service, immediately allowing customers to place orders in iOrder	+
-	* End iOrder Trade - this option will override the currently set trading hours and 'turn off' the iOrder service, immediately stopping customers from placing orders in iOrder	+
-		+
-		+
-	====Printing Options====	+
-	Allows a store owner or authorised manager to override the iOrder 'start' and 'end' times:	+
-	* Print on Save - will print a 'docket' when an order from iOrder is received and saved at the store	+
-	* Away on Save - will set an order from iOrder is 'away' after it is received and saved at the store	+
-		+
-		+
-	====Payment Messages====	+
-	* Payment Error Title - overrides the default 'Payment Error Title' in the message displayed to the customer when a payment error occurs in the store's iOrder service.	+

	====Table Options====		====Table Options====
-	Allows a store owner or authorised manager to configure the 'Table Alert' options for customer's using one of the @BYO or @Table iOrder modes:	+	Allows a store owner or authorised manager to set a list of tables that can be selected by the customer using the @TABLE 'Store Device' table-order service.\\
-	* Call Attendant Table Alerts - turns on/off the 'Call Attendant' table alert option for customer's using one of the @BYO or @Table iOrder modes	+	For example, if the store has inside tables 1, 2, 3, 8 and 10 as well as outside tables OS1, OS2, OS5 and OS6 available to customers using the @TABLE 'Store Own Device' table-order service, the 'Table List' would be:\\
-	* Print Table Alert - when set to true, a Table Alert 'docket' will print when a customer's using one of the @BYO or @Table iOrder modes requests an attendant from iOrder. By default, only one (1) Table Alert 'docket' will print.	+	{{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_009.jpg?400\|}}
-	* RePrint Table Alert - when set to true, a Table Alert 'docket' will print every time a customer's using one of the @BYO or @Table iOrder modes requests an attendant from iOrder	+	\\
		+	\\

-	====Online Payment Gateways====	+	====Dine-in Options====
-	Allows a store owner or authorised manager to enter the credentials for any Payment Gateway used by the store.\\	+	Allows a store owner or authorised manager to set the 'Dine-in' options enforced when a customer uses the @TABLE 'Store Device' table-order service.
-	Imagatec iOrder currently supports the following Online Payment Gateways:	+
-	* [[customer_portal:integration:iorder:onlinepayments:eway\|eWay]]	+
-	* [[customer_portal:integration:iorder:onlinepayments:nabtransact\|NAB Transact]]	+
-	* [[customer_portal:integration:iorder:onlinepayments:cybersource\|ANZ Cybersource]]	+
-	* [[customer_portal:integration:iorder:onlinepayments:paystation\|PayStation]]	+
-	* [[customer_portal:integration:iorder:onlinepayments:stripe\|Stripe]]	+

		+	===Dine-in Payment Min/Max Amounts===
		+	Allows a store owner or authorised manager to enforced a minimum and maximum ordering amount for the payment methods configured for customers using the @TABLE 'Store Device' table-order service:\\
		+	{{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_014.jpg?400\| }}

-	====Additional Payment Options====
-	Allows a store owner or authorised manager to enter the credentials for any 'Additional Payment Options' used by the store.\\
-	Imagatec iOrder currently supports the following Additional Payment Options:
-	* [[customer_portal:integration:iorder:onlinepayments:paypal\|PayPal]]

-	Note: each iOrder mode allows for a single 'Online Payment Gateway' as well as any number of 'Additional Payment Options' listed.	+	===Dine-in Payment Min/Max Messages===
		+	Allows a store owner or authorised manager to change the default message displayed when a minimum and maximum ordering amount has not been met for the payment methods configured for customers using the @TABLE 'Store Device' table-order service:\\
		+	{{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_015.jpg?400\| }}


-	====Site Images====	+	===Dine-in Payment Methods===
-	Allows a store owner or authorised manager to enter the name of the image to use as the 'Site' and 'Map' image for the store in iOrder.\\	+	Allows a store owner or authorised manager to configure the 'Dine-in Payment Methods for customers using the @TABLE 'Store Device' table-order service:\\
		+	- InStore: Enable/Disable 'Store' payments (eg. cash payments)
		+	- Online: set the allowed 'Online' payment method (eg. digital payments includin eWay, NAB Transact, ANZ CyberSource, PayStation, Stripe)
		+	- Additional: Enable the 'Additional' payment option (eg. PayPal Express)
		+	{{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_016.jpg?400\| }}

-	Note: The name entered MUST match the file name of the image that has been uploaded to the POS content folder by Imagatec helpdesk. If the name does not match, iOrder will leave a blank space where the image should be.

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