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customer_portal:manuals:iorder:iorder_panel:site_iorder_online_configuration [2020/07/16 06:18]
leslie |
customer_portal:manuals:iorder:iorder_panel:site_iorder_online_configuration [2023/09/20 00:50] (current)
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| ======= iOrder @ONLINE Configuration ======= | ======= iOrder @ONLINE Configuration ======= |
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| =====Introduction===== | =====Introduction===== |
| The @ONLINE Configuration panel allows configuration of the @Online Online Ordering service. | The @ONLINE Configuration panel allows configuration of the @Online Ordering service. |
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| =====Usage===== | =====Usage===== |
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| **Note:** If the store is a part of a Franchise that enforces company-wide business rules, the Site iOrder Configuration panel will open in 'Limited Access Mode', and some of the settings will be greyed-out and cannot be changed. Imagatec Helpdesk will not be able to change any of the grey-ed out settings without written (emailed) approval from a 'Head Office' representative listed in Imagatec Helpdesk's records for the Franchise. | **Note:** If the store is a part of a Franchise that enforces company-wide business rules, the Site iOrder Configuration panel will open in 'Limited Access Mode', and some of the settings will be greyed-out and cannot be changed. Imagatec Helpdesk will not be able to change any of the grey-ed out settings without written (emailed) approval from a 'Head Office' representative listed in Imagatec Helpdesk's records for the Franchise. |
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| | ====Pickup Options==== |
| | Allows a store owner or authorised manager to set the 'Pickup' options enforced when a customer uses the @Online Ordering service.\\ |
| | '@Online Pickup' must be enabled for 'Pickup' to be available to customers using the @Online Ordering service:\\ |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_022.jpg?400| }} |
| |
| ====Supported iOrder Modes==== | ===Pickup Payment Min/Max Amounts=== |
| Provides access configuration options for the the stores (and Companies*) iOrder service: | Allows a store owner or authorised manager to enforced a minimum and maximum ordering amount for the payment methods configured for customers using the @Online Ordering service:\\ |
| * iOrder @ONLINE - allows the @ONLINE iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @Online online ordering will be disabled and unavailable to customers. | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_025.jpg?400| }} |
| * iOrder @BYO - allows the @BYO iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @BYO 'Bring Your Own Device' table-order service will be disabled and unavailable to customers. | |
| * iOrder @TABLE - allows the @TABLE iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @TABLE 'Store Device' table-order service will be disabled and unavailable to customers. | |
| * iOrder @KIOSK - allows the @KIOSK iOrder Mode to be turned enabled/disabled for the store. Note: if 'Disabled', iOrder @KIOSK 'Store Kiosk' stand-alone Kiosk order service will be disabled and unavailable to customers. | |
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| ====iOrder Trading Hours Overrides==== | |
| Allows a store owner or authorised manager to override the iOrder 'start' and 'end' times: | |
| * Trading Hours Method - used to set what method will be used for configuring the store's iOrder Trading Hours: | |
| * Default Trading Hours - iOrder will use the default 'Start' and 'End' times configured under the 'Default Trading Hours' | |
| * Trading Hours Tool - the store's iOrder service will use the trading hours configured in the 'Trading Hours Tool'. Note: If the store uses an Imagatec iWarehouse, the 'Trading Hours Tool' can be found under the iOrder Management Panel in the iWarehouse, otherwise it can be found in the iPOS iOrder Management Panel. | |
| * Default Trading Hours - this allows the store owner or an authroised manager to set the 'Start' and 'End' times for the store's iOrder service. These times are NOT the stores trading hours and should be set to the earliest and latest times an order can be provided to a customer when ordered for pickup (or delivery if offered). | |
| * Start iOrder Trade - this option will override the currently set trading hours and 'turn on' the iOrder service, immediately allowing customers to place orders in iOrder | |
| * End iOrder Trade - this option will override the currently set trading hours and 'turn off' the iOrder service, immediately stopping customers from placing orders in iOrder | |
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| ====Printing Options==== | ===Pickup Payment Min/Max Messages=== |
| Allows a store owner or authorised manager to override the iOrder 'start' and 'end' times: | Allows a store owner or authorised manager to change the default message displayed when a minimum and maximum ordering amount has not been met for the payment methods configured for customers using the @Online Ordering service:\\ |
| * Print on Save - will print a 'docket' when an order from iOrder is received and saved at the store | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_026.jpg?400| }} |
| * Away on Save - will set an order from iOrder is 'away' after it is received and saved at the store | |
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| | ===Pickup Payment Methods=== |
| | Allows a store owner or authorised manager to configure the Pickup Payment Methods for customers using the @Online Ordering service:\\ |
| | - 'Pay at Counter': Enable/Disable 'at counter' payments (eg. cash payments) |
| | - 'Pay Online' (Standard): set the standard 'online' payment method (eg. eWay, NAB Transact, ANZ CyberSource, PayStation or Stripe) |
| | - 'Pay Online' (Additional): Enable an additional 'online' payment option (eg. PayPal Express) |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_027.jpg?400| }} |
| | \\ |
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| ====Payment Messages==== | ====Delivery Options==== |
| * Payment Error Title - overrides the default 'Payment Error Title' in the message displayed to the customer when a payment error occurs in the store's iOrder service. | Allows a store owner or authorised manager to set the 'Delivery' options enforced when a customer uses the @Online Ordering service:\\ |
| | '@Online Delivery' must be enabled for 'Delivery' to be available to customers using the @Online Ordering service:\\ |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_023.jpg?400| }} |
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| | 'Contactless Delivery' must be enabled to allow customers choosing '@Online Delivery' to flag the order for 'Contactless Delivery':\\ |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_028.jpg?200| }} |
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| ====Table Options==== | ===Delivery Payment Min/Max Amounts=== |
| Allows a store owner or authorised manager to configure the 'Table Alert' options for customer's using one of the @BYO or @Table iOrder modes: | Allows a store owner or authorised manager to enforced a minimum and maximum ordering amount for the payment methods configured for customers using the @Online Ordering service:\\ |
| * Call Attendant Table Alerts - turns on/off the 'Call Attendant' table alert option for customer's using one of the @BYO or @Table iOrder modes | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_029.jpg?400|}} |
| * Print Table Alert - when set to true, a Table Alert 'docket' will print when a customer's using one of the @BYO or @Table iOrder modes requests an attendant from iOrder. By default, only one (1) Table Alert 'docket' will print. | |
| * RePrint Table Alert - when set to true, a Table Alert 'docket' will print every time a customer's using one of the @BYO or @Table iOrder modes requests an attendant from iOrder | |
| |
| | ===Delivery Payment Min/Max Messages=== |
| | Allows a store owner or authorised manager to change the default message displayed when a minimum and maximum ordering amount has not been met for the payment methods configured for customers using the @Online Ordering service:\\ |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_030.jpg?400| }} |
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| ====Online Payment Gateways==== | |
| Allows a store owner or authorised manager to enter the credentials for any Payment Gateway used by the store.\\ | |
| Imagatec iOrder currently supports the following Online Payment Gateways: | |
| * [[customer_portal:integration:iorder:onlinepayments:eway|eWay]] | |
| * [[customer_portal:integration:iorder:onlinepayments:nabtransact|NAB Transact]] | |
| * [[customer_portal:integration:iorder:onlinepayments:cybersource|ANZ Cybersource]] | |
| * [[customer_portal:integration:iorder:onlinepayments:paystation|PayStation]] | |
| * [[customer_portal:integration:iorder:onlinepayments:stripe|Stripe]] | |
| |
| | ===Delivery Payment Methods=== |
| | Allows a store owner or authorised manager to configure the Delivery Payment Methods for customers using the @Online Ordering service:\\ |
| | - 'Pay in Store': Enable/Disable 'in store' payments (eg. cash payments) |
| | - 'Pay Online' (Standard): set the standard 'online' payment method (eg. eWay, NAB Transact, ANZ CyberSource, PayStation or Stripe) |
| | - 'Pay Online' (Additional): Enable an additional 'online' payment option (eg. PayPal Express) |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_031.jpg?400| }} |
| | \\ |
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| ====Additional Payment Options==== | ====Click&Park Options==== |
| Allows a store owner or authorised manager to enter the credentials for any 'Additional Payment Options' used by the store.\\ | Allows a store owner or authorised manager to set the 'Click&Park' options enforced when a customer uses the @Online Ordering service:\\ |
| Imagatec iOrder currently supports the following Additional Payment Options: | '@Online Click&Park' must be enabled for 'Click&Park' to be available to customers using the @Online Ordering service:\\ |
| * [[customer_portal:integration:iorder:onlinepayments:paypal|PayPal]] | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_024.jpg?400| }} |
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| **Note:** each iOrder mode allows for a single 'Online Payment Gateway' as well as any number of 'Additional Payment Options' listed. | ===Click&Park Payment Min/Max Amounts=== |
| | Allows a store owner or authorised manager to enforced a minimum and maximum ordering amount for the payment methods configured for customers using the @Online Ordering service:\\ |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_032.jpg?400|}} |
| |
| | ===Click&Park Payment Min/Max Messages=== |
| | Allows a store owner or authorised manager to change the default message displayed when a minimum and maximum ordering amount has not been met for the payment methods configured for customers using the @Online Ordering service:\\ |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_033.jpg?400| }} |
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| ====Site Images==== | ===Click&Park Payment Methods=== |
| Allows a store owner or authorised manager to enter the name of the image to use as the 'Site' and 'Map' image for the store in iOrder.\\ | Allows a store owner or authorised manager to configure the Click&Park Payment Methods for customers using the @Online Ordering service:\\ |
| | - 'Pay at Car': Enable/Disable 'at car' payments (eg. cash payments) |
| | - 'Pay Online' (Standard): set the standard 'online' payment method (eg. eWay, NAB Transact, ANZ CyberSource, PayStation or Stripe) |
| | - 'Pay Online' (Additional): Enable an additional 'online' payment option (eg. PayPal Express) |
| | {{:customer_portal:manuals:iorder:iorder_panel:iorder_management_panel_034.jpg?400| }} |
| | \\ |
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| **Note:** The name entered MUST match the file name of the image that has been uploaded to the POS content folder by Imagatec helpdesk. If the name does not match, iOrder will leave a blank space where the image should be. | |