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customer_portal:integration:ubereatsinternet [2021/04/01 04:56]
glen created |
customer_portal:integration:ubereatsinternet [2023/09/20 00:43] (current)
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| Here is what happens to a store under different circumstances. | ====== Uber Eats Connection Options ====== |
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| | Here is what happens to a store under different circumstances regarding their internet connection. |
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| Internet goes down and UE tablet connects to wifi - UE will not allow orders for that store as they can not see the tablet. | A store's internet goes down, and the UberEats tablet is connected to store's WiFi - UberEats will not allow orders for that store as they can not see the tablet while it is connected to the WiFi, which has no internet. |
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| Internet goes down and the UE tablet connects via 4G - UE will allow orders and they will go to the tablet but will not go to POS and must be manually entered. | A store's internet goes down and the UberEats tablet connects via 4G - UberEats will allow orders and they will send to the tablet, but must be manually entered to the POS as the Warehouse cannot access the store's back office when processing the order from UberEats. |
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| Internet goes down and is running on 4G and UE tablet connects to wifi * - UE will allow orders and they will go to the tablet but will not go to POS and must be manually entered. | A store's internet goes down, the modem fails over to a 4G connection, and the UberEats tablet connects to WiFi - UberEats will allow orders and they will send to the tablet, but must be manually entered to the POS as the Warehouse cannot access the store's back office when processing the order from UberEats. This requires a 4G Failover configured in the store's modem. |
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| Internet goes down and is running on 4G and using a VPN and UE tablet connects to wifi * - UE will allow orders and they will go to and show in POS. | A store's internet goes down, is running on a 4G Connection, the store has an Imagatec VPN and the UberEats tablet connects to WiFi - UberEats will allow orders and they will go to and show in POS, because the VPN allows the Warehouse to access the store's back office to save the order when received from UberEats. |
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| Internet goes down and is running on 4G and using a VPN and UE tablet connects to 4G - UE will allow orders and they will go to and show in POS. | A store's internet goes down, is running on a 4G Connection, the store has an Imagatec VPN and the UberEats tablet connects via 4G - UberEats will allow orders and they will go to and show in POS, because the VPN allows the Warehouse to access the store's back office to save the order when received from UberEats. |
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| Internet working and UE tablet connects to wifi - UE will allow orders and they will go to and show in POS. | A store's internet is working and the UberEats tablet connects to WiFi - UE will allow orders and they will go to and show in POS. |
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| Internet working and UE tablet connects to 4G which is not working - UE will not allow orders for that store as they can not see the tablet. | Internet working and UE tablet connects to 4G which is not working - UE will not allow orders for that store as they can not see the tablet. |