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customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 06:50] calluma |
customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 23:19] (current) calluma [Cancelling Stripe Subscriptions] |
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| - | There are 2 methods for cancelling Stripe subscriptions | + | ==There are 2 methods for cancelling Stripe subscriptions== |
| - Customer cancels themselves through the customer portal | - Customer cancels themselves through the customer portal | ||
| - Customer notifies the business that they want to cancel their membership | - Customer notifies the business that they want to cancel their membership | ||
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| 9. The subscription will then be updated in Stripe and show the date the current billing period ends. | 9. The subscription will then be updated in Stripe and show the date the current billing period ends. | ||
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| ==Customer Receiving A Refund== | ==Customer Receiving A Refund== | ||
| - | =Subscription is ending immediately= | ||
| 1. Log into the Stripe dashboard | 1. Log into the Stripe dashboard | ||
| 2. Navigate to the Subscriptions panel in the Stripe Dashboard | 2. Navigate to the Subscriptions panel in the Stripe Dashboard | ||
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| 7. Once Stripe has cancelled the payment, a notification is sent to Imagatec that will mark all of the active cards related to the subscription as cancelled. | 7. Once Stripe has cancelled the payment, a notification is sent to Imagatec that will mark all of the active cards related to the subscription as cancelled. | ||
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