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customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 06:28]
calluma 		customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 23:19] (current)
calluma [Cancelling Stripe Subscriptions]
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-There are 2 methods for cancelling Stripe subscriptions+==There are 2 methods for cancelling Stripe subscriptions==
     - Customer cancels themselves through the customer portal     - Customer cancels themselves through the customer portal
     - Customer notifies the business that they want to cancel their membership     - Customer notifies the business that they want to cancel their membership
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 9. The subscription will then be updated in Stripe and show the date the current billing period ends. 9. The subscription will then be updated in Stripe and show the date the current billing period ends.
 {{:imagatec:pipos:stripe_cancel6.png}} {{:imagatec:pipos:stripe_cancel6.png}}
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 ==Customer Receiving A Refund== ==Customer Receiving A Refund==
-1. +1. Log into the Stripe dashboard 
 +2. Navigate to the Subscriptions panel in the Stripe Dashboard 
 +{{:imagatec:pipos:stripe_cancel_refund1.png}} 
 +\\ 
 +3. Search for the subscription you are going to cancel 
 +4. Open the subscription and click the Actions 
 +{{:imagatec:pipos:stripe_cancel_refund2.png}} 
 +\\ 
 +5. Click the Cancel Subscription... button 
 +{{:imagatec:pipos:stripe_cancel_refund3.png}} 
 +\\ 
 +6. Select when the subscription will end and then select what refund the customer will receive 
 +{{:imagatec:pipos:stripe_cancel_refund4.png}} 
 +\\ 
 +7. Once Stripe has cancelled the payment, a notification is sent to Imagatec that will mark all of the active cards related to the subscription as cancelled. 
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