Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 06:18]
calluma 		customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 23:19] (current)
calluma [Cancelling Stripe Subscriptions]
Line 2: Line 2:
 \\ \\
 \\ \\
-There are 2 methods for cancelling Stripe subscriptions+==There are 2 methods for cancelling Stripe subscriptions==
     - Customer cancels themselves through the customer portal     - Customer cancels themselves through the customer portal
     - Customer notifies the business that they want to cancel their membership     - Customer notifies the business that they want to cancel their membership
 \\ \\
-===Customer cancels in Customer Portal===+===Customer cancels Via Customer Portal===
 \\ \\
 ===Coming Soon=== ===Coming Soon===
Line 29: Line 29:
 {{:imagatec:pipos:stripe_cancel4.png}} {{:imagatec:pipos:stripe_cancel4.png}}
 \\ \\
-8. This will then send the customer a cancellation email notification.+8. This will then send the customer a cancellation email notification 
 +\\ 
 +\\ 
 +9. The subscription will then be updated in Stripe and show the date the current billing period ends. 
 +{{:imagatec:pipos:stripe_cancel6.png}} 
 +\\ 
 +\\ 
 +\\ 
 +==Customer Receiving A Refund== 
 +1. Log into the Stripe dashboard 
 +2. Navigate to the Subscriptions panel in the Stripe Dashboard 
 +{{:imagatec:pipos:stripe_cancel_refund1.png}} 
 +\\ 
 +3. Search for the subscription you are going to cancel 
 +4. Open the subscription and click the Actions 
 +{{:imagatec:pipos:stripe_cancel_refund2.png}} 
 +\\ 
 +5. Click the Cancel Subscription... button 
 +{{:imagatec:pipos:stripe_cancel_refund3.png}} 
 +\\ 
 +6. Select when the subscription will end and then select what refund the customer will receive 
 +{{:imagatec:pipos:stripe_cancel_refund4.png}} 
 +\\ 
 +7. Once Stripe has cancelled the payment, a notification is sent to Imagatec that will mark all of the active cards related to the subscription as cancelled. 
 +\\
 \\ \\