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customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 06:15]
calluma 		customer_portal:integration:stripe:stripesubscriptioncancel [2024/07/17 23:19] (current)
calluma [Cancelling Stripe Subscriptions]
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-There are 2 methods for cancelling Stripe subscriptions+==There are 2 methods for cancelling Stripe subscriptions==
     - Customer cancels themselves through the customer portal     - Customer cancels themselves through the customer portal
     - Customer notifies the business that they want to cancel their membership     - Customer notifies the business that they want to cancel their membership
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-===Customer cancels in Customer Portal=== +===Customer cancels Via Customer Portal===
-\\+
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 +===Coming Soon===
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 ===Customer requests the business to cancel their subscription=== ===Customer requests the business to cancel their subscription===
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 6. To cancel the subscription click the Cancel Subscription button at the bottom of the page 6. To cancel the subscription click the Cancel Subscription button at the bottom of the page
 {{:imagatec:pipos:stripe_cancel3.png}} {{:imagatec:pipos:stripe_cancel3.png}}
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 7. The subscription will then be marked as cancelled with a date and time of cancellation  7. The subscription will then be marked as cancelled with a date and time of cancellation 
 {{:imagatec:pipos:stripe_cancel4.png}} {{:imagatec:pipos:stripe_cancel4.png}}
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 +8. This will then send the customer a cancellation email notification
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 +9. The subscription will then be updated in Stripe and show the date the current billing period ends.
 +{{:imagatec:pipos:stripe_cancel6.png}}
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 +==Customer Receiving A Refund==
 +1. Log into the Stripe dashboard
 +2. Navigate to the Subscriptions panel in the Stripe Dashboard
 +{{:imagatec:pipos:stripe_cancel_refund1.png}}
 +\\
 +3. Search for the subscription you are going to cancel
 +4. Open the subscription and click the Actions
 +{{:imagatec:pipos:stripe_cancel_refund2.png}}
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 +5. Click the Cancel Subscription... button
 +{{:imagatec:pipos:stripe_cancel_refund3.png}}
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 +6. Select when the subscription will end and then select what refund the customer will receive
 +{{:imagatec:pipos:stripe_cancel_refund4.png}}
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 +7. Once Stripe has cancelled the payment, a notification is sent to Imagatec that will mark all of the active cards related to the subscription as cancelled.
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