Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
customer_portal:integration:stripe:customersignupstripesubscription [2023/06/29 01:40]
jonahc 		customer_portal:integration:stripe:customersignupstripesubscription [2023/09/20 00:47] (current)
Line 14: Line 14:
    - Once the payment is taken, the card that was used is assigned to the customer as the default payment and they are shown the reciept    - Once the payment is taken, the card that was used is assigned to the customer as the default payment and they are shown the reciept
  - {{:customer_portal:integration:stripe:stripesignup5.jpg?400|}}  - {{:customer_portal:integration:stripe:stripesignup5.jpg?400|}}
-   - A welcome email is sent to the customer with links to update their subscription or view the terms and conditions.\\+   - A welcome email is sent to the customer with links to update their subscription or view the terms and conditions. 
 + - {{:customer_portal:integration:stripe:stripesignup6.jpg?400|}}\\
 \\ \\
 ===How does the customer cancel the subscription?=== ===How does the customer cancel the subscription?===
 The customer can cancel their subscription by calling the store and speaking with staff members. Staff with back office logins can go to the stripe integration page to cancel their subscriptions: The customer can cancel their subscription by calling the store and speaking with staff members. Staff with back office logins can go to the stripe integration page to cancel their subscriptions:
    - Select Stripe from the integration Partners list    - Select Stripe from the integration Partners list
- - {{:customer_portal:integration:stripe:stripesignup6.jpg?400|}} 
-   - Make sure the correct site is selected for the stripe account (or All sites if have a single account) 
  - {{:customer_portal:integration:stripe:stripesignup7.jpg?400|}}  - {{:customer_portal:integration:stripe:stripesignup7.jpg?400|}}
-   - Select the Stripe Customers link to see the current customers listed+   - Make sure the correct site is selected for the stripe account (or All sites if have a single account)
  - {{:customer_portal:integration:stripe:stripesignup8.jpg?400|}}  - {{:customer_portal:integration:stripe:stripesignup8.jpg?400|}}
-   - If there are any active subscriptions, click the address book against the record+   - Select the Stripe Customers link to see the current customers listed
  - {{:customer_portal:integration:stripe:stripesignup9.jpg?400|}}  - {{:customer_portal:integration:stripe:stripesignup9.jpg?400|}}
-   - Press “Cancel Subscription” to end the subscription at the end of the period.\\+   - If there are any active subscriptions, click the address book against the record
  - {{:customer_portal:integration:stripe:stripesignup10.jpg?400|}}  - {{:customer_portal:integration:stripe:stripesignup10.jpg?400|}}
 +   - Press “Cancel Subscription” to end the subscription at the end of the period.\\
 \\ \\
 ====Frequently Asked Questions==== ====Frequently Asked Questions====
Line 35: Line 35:
 **How can customers update their details?**\\ **How can customers update their details?**\\
 You can go to https://dashboard.stripe.com/settings/billing/portal to activate and get your customer portal link and once configured, it will need to be entered into the Stripe configuration of the iWash system for the welcome email to send.\\ You can go to https://dashboard.stripe.com/settings/billing/portal to activate and get your customer portal link and once configured, it will need to be entered into the Stripe configuration of the iWash system for the welcome email to send.\\
-{{:customer_portal:integration:stripe:stripesignup7.jpg?400|}}\\+{{:customer_portal:integration:stripe:stripesignup11.jpg?400|}}\\
 \\ \\
 **How is the customer notified of failed payments?**\\ **How is the customer notified of failed payments?**\\