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customer_portal:integration:stripe:customersignupstripesubscription [2023/06/29 00:49] jonahc |
customer_portal:integration:stripe:customersignupstripesubscription [2023/09/20 00:47] (current) |
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| Customers can sign up for the wash club memberships just by entering their details in the pocket kiosk and selecting the wash club sign up that they are interested in. Imagatec PocketKiosk will create the customer record and a subscription against the customer record that once paid will start immediately and automatically renews on the monthly anniversary of the date.\\ | Customers can sign up for the wash club memberships just by entering their details in the pocket kiosk and selecting the wash club sign up that they are interested in. Imagatec PocketKiosk will create the customer record and a subscription against the customer record that once paid will start immediately and automatically renews on the monthly anniversary of the date.\\ | ||
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| ===How does the customer sign up?=== | ===How does the customer sign up?=== | ||
| The process that a customer follows is below: | The process that a customer follows is below: | ||
| - The customer enters their details and clicks “Continue” | - The customer enters their details and clicks “Continue” | ||
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| - Select the subscription product (marked with the per month price) in the PocketKiosk menu | - Select the subscription product (marked with the per month price) in the PocketKiosk menu | ||
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| - Select Payment | - Select Payment | ||
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| - Once the payment is taken, the card that was used is assigned to the customer as the default payment and they are shown the reciept | - Once the payment is taken, the card that was used is assigned to the customer as the default payment and they are shown the reciept | ||
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| - A welcome email is sent to the customer with links to update their subscription or view the terms and conditions. | - A welcome email is sent to the customer with links to update their subscription or view the terms and conditions. | ||
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| ===How does the customer cancel the subscription? | ===How does the customer cancel the subscription? | ||
| The customer can cancel their subscription by calling the store and speaking with staff members. Staff with back office logins can go to the stripe integration page to cancel their subscriptions: | The customer can cancel their subscription by calling the store and speaking with staff members. Staff with back office logins can go to the stripe integration page to cancel their subscriptions: | ||
| - Select Stripe from the integration Partners list | - Select Stripe from the integration Partners list | ||
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| - Make sure the correct site is selected for the stripe account (or All sites if have a single account) | - Make sure the correct site is selected for the stripe account (or All sites if have a single account) | ||
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| - Select the Stripe Customers link to see the current customers listed | - Select the Stripe Customers link to see the current customers listed | ||
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| - If there are any active subscriptions, | - If there are any active subscriptions, | ||
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| - Press “Cancel Subscription” to end the subscription at the end of the period.\\ | - Press “Cancel Subscription” to end the subscription at the end of the period.\\ | ||
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| ====Frequently Asked Questions==== | ====Frequently Asked Questions==== | ||
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| **How can customers update their details? | **How can customers update their details? | ||
| You can go to https:// | You can go to https:// | ||
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| **How is the customer notified of failed payments? | **How is the customer notified of failed payments? | ||