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customer_portal:integration:doordashmarketplace:integration [2024/07/23 04:42] zachj |
customer_portal:integration:doordashmarketplace:integration [2024/07/25 00:19] (current) zachj |
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| 12. Select your Stores Site – e.g. Test, Beerwah, Toowoomba etc. | 12. Select your Stores Site – e.g. Test, Beerwah, Toowoomba etc. | ||
| - | 13. Select your Stores Menu – (Should have your site name as the Menu Name - Brand ie burrito bar.) | + | 13. Select your Stores Menu – (Should have Template Menu as the Name) |
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| + | Please review the menu and the menu hours before continuing to the next step. | ||
| + | |||
| + | If you would like to adjust your menu Hours please follow the steps shown in the link below: | ||
| + | https:// | ||
| If your menu has shown as failed, please attempt to retry the request using the arrow on the menu status block as shown below: \\ | If your menu has shown as failed, please attempt to retry the request using the arrow on the menu status block as shown below: \\ | ||
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| 8. Select the Arrow in the top right of the screen \\ | 8. Select the Arrow in the top right of the screen \\ | ||
| - | 9. You will then be redirected to Doordash, please proceed with the sign up. | + | 9. You will then be redirected to Doordash, please proceed with the sign up. \\ |
| + | \\ | ||
| === FAQ === | === FAQ === | ||
| == If I am having issues with Onboarding, who can I contact? == | == If I am having issues with Onboarding, who can I contact? == | ||
| If at any time you find yourself in need of assistance when going through the onboarding process, don’t hesitate to call the helpdesk on 1300 365 443 during office hours (Monday-Friday, | If at any time you find yourself in need of assistance when going through the onboarding process, don’t hesitate to call the helpdesk on 1300 365 443 during office hours (Monday-Friday, | ||
| + | \\ | ||
| == How do I check / change my Doordash Store status via integration? | == How do I check / change my Doordash Store status via integration? | ||
| Navigate to your Pos Warehouse, then enter your credentials to login to the back office. \\ | Navigate to your Pos Warehouse, then enter your credentials to login to the back office. \\ | ||
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| Then select Restaurants, | Then select Restaurants, | ||
| Once you have made your changes Select the Save button in the top right. \\ | Once you have made your changes Select the Save button in the top right. \\ | ||
| + | \\ | ||
| == How to handle Products that are unavailable? | == How to handle Products that are unavailable? | ||
| Once a product has been marked as soldout in the pos your Doordash should then update itself, to no longer allow the product to be added to an order. \\ | Once a product has been marked as soldout in the pos your Doordash should then update itself, to no longer allow the product to be added to an order. \\ | ||
| + | \\ | ||
| == When an Order is placed, do I have to accept the Order? == | == When an Order is placed, do I have to accept the Order? == | ||
| Once integrated the tablets will no longer have the option to accept orders, orders will be automatically accepted and sent straight to the pos and makeline. \\ | Once integrated the tablets will no longer have the option to accept orders, orders will be automatically accepted and sent straight to the pos and makeline. \\ | ||
| + | \\ | ||
| == What If I have any other questions not listed in this document? == | == What If I have any other questions not listed in this document? == | ||
| For this we have created a customer guide, the link is listed below: https:// | For this we have created a customer guide, the link is listed below: https:// | ||
| Otherwise for any further questions please call helpdesk on 1300 365 443 during office hours (Monday-Friday, | Otherwise for any further questions please call helpdesk on 1300 365 443 during office hours (Monday-Friday, | ||