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customer_portal:guides:rustdesk [2025/02/05 05:14]
mitchell created 		customer_portal:guides:rustdesk [2025/03/31 00:04] (current)
mitchell [Installing Rustdesk]
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 ====== Installing Rustdesk ====== ====== Installing Rustdesk ======
- +Imagatec use's Rustdesk's robust framework to access stores locally, allowing for Imagatec to provide remote support. The steps provided below show all the steps prior to Imagatec finalising the set-up. If you have any issues along the way, please call into Imagatec for assistance.\\
-Imagatec use's Rustdesk's brilliant framework to access stores locally, allowing for Imagatec to provide much better support.\\+
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-==1. Installing Rustdesk via a link.==+===1. Installing Rustdesk via a link.===
 Please select one of the links below, and paste it into the browser on the computer you're installing\\ Please select one of the links below, and paste it into the browser on the computer you're installing\\
 \\ \\
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 {{:imagatec:helpdesk:rustdesk_0008.png}} {{:imagatec:helpdesk:rustdesk_0008.png}}
 \\ \\
-==2. Opening and Installing Rustdesk==+===2. Opening and Installing Rustdesk===
 Once the download is complete, please open the program you just opened\\ Once the download is complete, please open the program you just opened\\
 {{:imagatec:helpdesk:rustdesk_0009.png}} {{:imagatec:helpdesk:rustdesk_0009.png}}
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 {{:imagatec:helpdesk:rustdesk_0012.png}} {{:imagatec:helpdesk:rustdesk_0012.png}}
 \\ \\
-==3. Configuring Rustdesk for Imagatec== +===3. Configuring Rustdesk for Imagatec=== 
-Rustdesk has some security measures to prevent people with remote access from changing any Rustdesk settings. As Imagatec has to configure a few items in the settings, we need access to these settings. Luckily this feature can be turned off in Rustdesk with the following steps+Rustdesk has some security measures to prevent people with remote access from changing any Rustdesk settings. As Imagatec has to configure a few items in the settings, we need access to these settings. Luckily this feature can be turned off in Rustdesk with the following steps.\\ 
 +\\ 
 +==3.1. Open up the Settings== 
 +{{:imagatec:helpdesk:rustdesk_customer_steps1.png}} 
 +\\ 
 +==3.2 Configuring the Settings== 
 +Select "Security" from the navigation on the left, this page needs to be unlocked by selecting "Unlock security settings". Finally you can "Enable remote configuration modification" by ensuring that it is ticked.\\ 
 +{{:imagatec:helpdesk:rustdesk_customer_steps2.png}} 
 +\\ 
 +===4. Contact Imagatec=== 
 +Please contact Imagatec @ 1300 365 443 to finish the configuration