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-======General Back Office Basics====== 
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-====Introduction==== 
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-The iPOS system is very powerful tool for your business. Behind the POS system is a very comprehensive set of reports and features that will allow you to analyse your business and manage the POS system. 
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-This document will take you through the all of the concepts of the Back Office (or Back of House) part of the system. 
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-====Logins==== 
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-a LOGIN is a combination of a login and a password. This is to allow access only to those people who are allowed to have access to you reports. This is a very important security issue. as iPOS can be connected to the internet, your LOGIN details will be what protects your system. 
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-Your login is the same as it appears on your button in the POS system. Your password should be kept secret, changed regularly and have a combination of letters and numbers. 
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-__**To login to the system**__\\ 
-Open Internet Explorer.\\ 
-iPOS should be set to the Home Page and the Point of Sale options as well as the Login and Password field should appear on the screen.\\ 
-Click in the **Login** field.\\ 
-Enter your **Login**, Press **Tab**.\\ 
-Enter your **Password**.\\ 
-Click the **Login** button.\\ 
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-If you get it wrong the system will give you **3** attempts.\\ 
-__Do not__ panic if you get it wrong 3 times. Just close Internet Explorer and try again.\\ 
-//Each time you open Internet explorer you get 3 attempts.// 
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-The login and password are not case sensitive, but if you have used a combination letters and numbers then the **Num Lock** may be turned off which is sending direction arrows instead of numbers. Check that the** Num Lock** light on your keyboard is on. 
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-The system will on a regular basis ask you to change your password. When you do this only your password will change the Login part will stay the same. 
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-Do not share your login details with others, this is a security risk. If you want others to have access then you can create a separate login and password for them to use. 
-Internet Explorer will offer to remember login and passwords for you. We recommend that you do not use this feature as it will render the security useless in a shared office environment. 
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-As a further security measure iPOS will idle out your Back Office session after a small amount of time, if you do not continue to use it. This is why you may be asked to login again if you leave the system and come back and try a run a report. 
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-====Main Menu==== 
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-Once you have successfully logged in you will always be display the Main Menu. Here is a quick description of the Main features of this page. 
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-Across the top of the Page the system will display the name of the page (middle large font), the name of the store (top right corner), the day and date (lower right). 
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-Click on __**Menu**__ (top left) will always return you to this page. 
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-The far left column is the System Menu. Here is where you will find links to that will change the way the system behaves. That could be adding Staff, Changing the FASTBAR buttons or removing a product you no longer want to sell. 
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-====Reports==== 
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-iPOS has been designed so that you don’t have to print a report at all. The system will store and be able to report on anything today, tomorrow, 6 months or 3 years from now. Everything is date based. 
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-The actual number of and position of the reports may change in the Menu, and that is covered in separate documents. //(See Also: POS Reports).// But what won't change is how to ask for a report and what you can do with it. 
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-====Refreshing==== 
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-All reports in the system are calculated when they are asked for. This means that changes in the data (such as more sales) will be reflected each time you ask for the report. A good way to see this behavior is to run a Sales Report like a Daily Summary for today, wait a couple of minutes (make some more sales) and click the Refresh button in Internet Explorer. This will make the system recalculate the report and include any new sales made in between reports. 
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-====Hyperlinks==== 
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-Many reports also have hyperlinks. All of iPOS is a web page, one of the features of web pages are that they can be linked in many ways to each other. (This is why it is called a ‘web’, since the links do not have to be ordered and they can jump from any page to any page). Hyperlinks are used on Reports in IPOS to indicate that more information is available. This is normally a “drill-down” process (into more detail) but it could also be a “drill across” (into related data).  
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-A Hyperlink can be spotted on a report by the __underline__. Also when you move your mouse over the hyperlink it will change to a pointing hand. Clicking on the hyperlink will start the calculation of that report. You can return to the current report by clicking on the Back button in Internet Explorer. (When clicking Back, the report is not recalculated, your computer picks up the copy it had before). 
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-====Cut & Paste==== 
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-Reports in iPOS have been designed so that they are compatible for Word and Excel. Reports can be cut & pasted into either of these programs and they will retain their formatting and hyperlinks. 
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-====Printing==== 
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-At some time you will want to print the reports. Internet Explorer does the printing, not iPOS so you need to be aware of how Internet Explorer handles printing. 
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-Firstly Internet Explorer will use your default printer settings. Where possible we have designed Reports to be best printed in Portrait but not every report can fit that way. If a report needs to be printed landscape you will need to change the Print Options in Internet Explorer, iPOS cannot tell Internet Explorer which way to print the report. 
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-**__To Change a report to landscape__**\\ 
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-Select File | Page Setup.\\ 
-Change the Orientation to **Landscape**\\ 
-Click **OK**.\\ 
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-Once you have printed the report, don’t forget to change it back to Portrait otherwise the next report will be in landscape as well. 
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-When you do print a report, it may look slightly different to the format on the screen. This is because the screen is different width to the printed page. iPOS has built into the report rules about how to change column widths to fit. 
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-====iPOS Standard Reports==== 
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-^ Name      ^ Description       | 
-| Sales Report    | Provides a full summary of products sold between the date range selected.   | 
-| Time Report  | Displays the Quantity and Dollar value of goods sold broken down into time intervals. | 
-| Trend Report   |Determined by the date selected, displays that day of the week and the days of the previous six (6) weeks sales numbers broken into selectable time intervals. Useful to calculate stock and staff required for each day     | 
-| Cumulative Trend Report  | Same as the Trend Report, however, tallies numbers through the day.   | 
-| Product Ranking  | Displays the most popular product in order of the quantity sold or dollar amount. | 
-| Product Companion  | More detailed summary of products sold between the date range selected.    | 
-| Staff Summary  | Break Down of the total numbers of orders processed, total sales and average sales for each staff member.  | 
-| Staff x Product Analysis  | After selecting a product, shows all the staff members that have sold it.  | 
-| Staff x Product Summary  |  After selecting a staff member, calculates total products sold and dollar amount generated.  | 
-| Demographics Summary  | Based on a iPOS optional extra - Shows dollar sales broken up by customer demographics  | 
-| Demographics Analysis  | Based on a iPOS optional extra - Shows numbers of customers of each customer demographic type.  | 
-| Customer Summary  | Based on a iPOS optional extra - Summary on customers that have previously visited the store (e.g. Name, Postcode etc.)  | 
-| Sales Comparison Report   |  Breaks down total sales, transactio count and average sales by week for two (2) selectable years. Allows you to compare or example this period to the same period last year or the year before.  | 
-| KPI Weekly Report  |  Complete list of every week in the year with corresponding Net Sales and Average Sales.  | 
-| Waste Analysis  |  Outlines waste numbers for all staff.  |  
-| Older Journal  |  Lists all orders taken by all staff members between the date range selected. | 
-| Product Prices  |  Lists all product sales price.  | 
-| Product Cost  |  Lists all product cost price.  | 
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-To view any of these reports:\\ 
-  - Choose which one best suits your needs and select it from the list under “Standard Report” from the “Point of Sales” menu once you have logged on; 
-  - Select the date or date range as requested along with any other filters that you may require (Tip: the date will default to today’s date) 
-  - Click “Calculate Report” to view your results; 
-  - Should you need to print the report, simply select “Print” from the “File Menu”. 
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-====Advanced Features==== 
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-A very powerful feature is that you can run multiple copies of Internet Explorer on the same computer and run multiple reports at the same time. You can us this feature to run and compare reports for different periods.  
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