=====Cancelling Stripe Subscriptions===== \\ \\ ==There are 2 methods for cancelling Stripe subscriptions== - Customer cancels themselves through the customer portal - Customer notifies the business that they want to cancel their membership \\ ===Customer cancels Via Customer Portal=== \\ ===Coming Soon=== \\ ===Customer requests the business to cancel their subscription=== ==No Refund== 1. Log into the warehouse, select a site from the drop down and then select integrations {{:imagatec:pipos:stripe_cancel1.png}} \\ 3. Select Stripe under the Payments heading {{:imagatec:pipos:stripe_cancel2.png}} \\ 4. Select Active Subscriptions {{:imagatec:pipos:stripe_cancel5.png}} \\ 5. From the list select the customer that has requested the cancellation \\ 6. To cancel the subscription click the Cancel Subscription button at the bottom of the page {{:imagatec:pipos:stripe_cancel3.png}} \\ 7. The subscription will then be marked as cancelled with a date and time of cancellation {{:imagatec:pipos:stripe_cancel4.png}} \\ 8. This will then send the customer a cancellation email notification \\ \\ 9. The subscription will then be updated in Stripe and show the date the current billing period ends. {{:imagatec:pipos:stripe_cancel6.png}} \\ \\ \\ ==Customer Receiving A Refund== 1. Log into the Stripe dashboard 2. Navigate to the Subscriptions panel in the Stripe Dashboard {{:imagatec:pipos:stripe_cancel_refund1.png}} \\ 3. Search for the subscription you are going to cancel 4. Open the subscription and click the Actions {{:imagatec:pipos:stripe_cancel_refund2.png}} \\ 5. Click the Cancel Subscription... button {{:imagatec:pipos:stripe_cancel_refund3.png}} \\ 6. Select when the subscription will end and then select what refund the customer will receive {{:imagatec:pipos:stripe_cancel_refund4.png}} \\ 7. Once Stripe has cancelled the payment, a notification is sent to Imagatec that will mark all of the active cards related to the subscription as cancelled. \\ \\