====== Outlook Email Settings Procedure ======
If you need to setup the email on an iPhone please go to [[customer_portal:guides:iphoneemailsetup|Email Configuration for APPLE IOS 7+ devices]]\\

=====Imagatec Gromit hosting=====
All POS customers are to use POP3/POP3S not IMAP. \\
\\
The only customers approved for IMAP/IMAPS are:\\
  * BP Workshop Wellington Point
  * Midwife At Home
Please note the Windows 10 mail app is not supported
\\
====Internet provided by Optus, Telstra, iiNet or Internode====
  * **Incoming Server**
    * POP3S: 15995
    * POP3: 15110
    * IMAPS: 15993
    * IMAP: 15143
    * requirements:
      * TLS
      * authentication
  * **Outgoing Server**
    * SMTPS: 15465
    * SMTP: 15925
    * requirements:
      * TLS
      * authentication
====Other Internet Providers====
  * **Incoming Server**
    * POP3S: 995
    * POP3: 110
    * IMAPS: 993
    * IMAP: 143
    * requirements:
      * TLS
      * authentication
  * **Outgoing Server**
    * SMTPS: 465
    * SMTP: 25
    * requirements:
      * TLS
      * authentication

====Windows 10====
Control Panel --> Search and Select Mail (Microsoft Outlook) --> Select [Show Profiles...] --> Select [Add..] --> Set Profile Name to Store Name --> Select o Manual setup or additional server types --> POP or IMAP --> Enter following:\\

**USER INFORMATION:**\\
Your Name: store_name\\
Email Address: store_email_address\\

**SERVER INFORMATION:**\\
Account Type: POP3\\
Incoming mail server: mail.pizzacapers.com\\
Outgoing mail server (SMTP): mail.pizzacapers.com\\

**LOGON INFORMATION:**\\
User Name: account_user(e.g. pc0232)\\
Password: account_password\\
Remember Password: true\\
Require logon using Secure Password Authentication: false\\

**TEST ACCOUNT SETTINGS:**\\
Select [Test Account Settings...] and ensure both return success\\

Automatically test account settings when Next is clicked:true\\
Deliver new messages to:\\
o New Outlook Data File:true\\
\\
Select [More Settings...]\\
\\
**MORE SETTINGS:**\\
Mail Account: Store Name\\
Select Advanced Tab\\

**ADVANCED:**\\
Incoming server (POP3) 15110 (110 if store ISP is NOT Optus, Telstra, iiNet or Internode)\\
This server requires an encrypted connection (SSL/TSL): false\\
Outgoing server (SMTP): 15925 (25 if store ISP is NOT Optus, Telstra, iiNet or Internode)\\
Using the following type of encrypted connection: None\\
\\
**DELIVERY:**\\
Leave a copy of messages on the server: true\\
Remove from server after [_30_] days\\
\\
Select [Next >]\\
\\
Save this password in your password list: true\\
\\
Select [OK]\\
\\
====Outlook Express====
  - Open **Tools** drop-down menu\\
  - Select **Accounts...** from drop-down menu\\
  - Select **Mail** tab\\
  - Select your email account and click **Properties**\\
  - Open **Servers** tab\\
  - Make sure the **Log on using Secure Password Authentication** is __NOT__ ticked\\
  - Make sure the **My server requires authentication** __IS__ ticked (under Outgoing Mail Server)\\
  - Open **Settings...** (next to My server requires authentication)\\
  - Make sure **Use same settings as my incoming mail server** is selected\\
  - Click **OK** (to close Outgoing Mail Server settings)\\
  - Select **Advanced** tab\\
  - Make sure both the **This server requires an encrypted connection (SSL)** tick-boxes are __NOT__ ticked\\
  - Click **OK** (it will apply the changes and close the Account Properties window)

====Outlook 2007====
  - Open **Tools** drop-down menu
  - Select **E-mail Accounts...** from drop-down menu
  - Select **View or change existing e-mail accounts** and click **Next >**
  - Select your email account and click **Change...**
  - Make sure the **Log on using Secure Password Authentication (SPA)** is __NOT__ ticked
  - Open **More Settings ...**
  - Select **Outgoing Server** tab
  - Make sure the **My outgoing server (SMTP) requires authentication** __IS__ ticked, and **Use same settings as my incoming mail server** is selected\\
  - Select **Advanced** tab
  - Make sure both the **This server requires an encrypted connection (SSL)** tick-boxes are __NOT__ ticked
  - Click **OK** (to close More Settings ... window)
  - Click **Next >** and then click **Finish** (to close the E-mail Accounts window)


====Outlook 2013====
  - When you first open Outlook, it will provide a "Welcome to Outlook 2013" message, click the Next button.
		- If Outlook has already been setup before do the below and then skip to step 5
			- In the top left Click "File"
			- On the left Click "Info"
			- Click the "Account Settings" Drop Down
			- Click "Account Settings..."
			- Click "New" in the top left
			- Click "Manual Setup or additional server types" then "Next"
			- Click "POP or IMAP" then "Next"
  -	The next screen will ask "Do you want to set up Outlook to connect to an email account?" choose Yes and click the Next button.
  -	On the Auto Account Setup menu, select the option for Manual setup or additional server types, then click Next.
  - On the Choose Service menu, click the POP or IMAP option then click the Next button.
  - You will then see the POP and IMAP Account Settings menu, fill in the fields.
  - Enter the following settings:
      -	Your Name: Name of store
      - Email Address: Store email address
      - Account Type: POP3
      - Incoming mail server: as provided by Imagatec
      - Outgoing mail server (SMTP): as provided by Imagatec
      - User Name: as provided by Imagatec
      - Password: as provided by Imagatec
      - Remember password: Yes
      - Require logon using Secure Password Authentication: No
  - Click the More Settings button.
  - Click the Outgoing Server tab.
      - Select "My outgoing server (SMTP) requires authentication".
      - Select "Use same settings as my incoming mail server".
  - Click the Advanced tab. 
  - Enter the following settings:
       - Incoming Server (POP3): 15110
          - This server requires an encrypted connection (SSL): No
       - Outgoing Server (SMTP): 15925
          - Use the following type of encrypted connection: None
       - Server Timeout: 3 minutes
       - Delivery
           - Select Leave a copy of message on the server
          - Select options to remove from server and set this to 3 days
  - Click the OK button.
  - Click the Next button, Outlook will test the account settings.
  - You will see two tests: 
  - When they are complete, click the Close button.
  - You will now see a message stating everything is set/complete/ready, click the Finish button.

====ThunderBird====
1. ENTER **USER INFORMATION:** \\
Your Name: store_name\\
Email Address: store_email_address\\
Password: Email_Password\\

2. Select **Configure Manually**\\

3. A) Set Protocol to **POP** instad of IMAP\\

If the Internet Service Provider **__IS__** Optus, Telstra, iiNet or Internode:\\
  * Incoming Server (POP3) Port: 15110\\
  * Outgoing Server (SMTP) Port: 15925\\

If the Internet Service Provider **__IS NOT__** Optus, Telstra, iiNet or Internode:\\
  * Incoming Server (POP3) Port: 110\\
  * Outgoing Server (SMTP) Port: 25\\

B) Set the **Hostname**: mail.pizzacapers.com, on both **incoming** and **outgoing** server\\
C) Connection security to be set to **None** on both **incoming** and **outgoing** server\\
D) Authentication method to be set to **Normal Password** on both **incoming** and **outgoing** server\\
E) Set the **User Name**: account_user(e.g. pc0232)\\

4. Once all above is set select **Advanced config** and then OK\\

Once done you should see the email begin to populate. \\